Shipping policy
I JUST PLACED AN ORDER, WHEN WILL IT BE SHIPPED?
Sometimes (depending on stock levels) we may require up to 3 business days to pick - process and package your order.
HOW LONG IS THE SHIPPING TIME?
The majority of our products are in very high demand; therefore this can delay the shipping process, but we endeavor to ship your products the fastest and most economical way.
Average transit times to the United States: 25 - 35 Business days
Average transit times to International: 17 - 45 Business days
Some circumstances are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements.
While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each product may be shipped from a different fulfillment center across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can click here.
CAN I CANCEL MY ORDER?
You can cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@Volzakshop.com.
All you need to do is send us an email with the subject line "CANCEL."
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, reply to the order confirmation email you received and give us the correct information. Alternatively, you can notify us immediately via email at support@Volzakshop.com.
You MUST contact us within 24 hours.
MY ITEM ARRIVED DAMAGED.
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question, please feel free to contact us, and we will do our best to reply within 24 hours.
